Privacy Policy

TM Systems and its Client Banks (Stakeholders of this App) (herein referred as Service Providers) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Service Providers. Keeping personal information of customers secure and using it solely for activities related to the Service Providers and preventing any misuse thereof is a top priority of the Service Providers. The Service Providers has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Service Providers collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.

Definitions

”Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Service Providers, is capable of identifying such person.

“Sensitive personal data or information” of a person means such personal information which consists of information relating to:

  • password;
  • financial information such as Service Providers account or credit card or debit card or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records & history;
  • biometric information;
  • any detail relating to the above clauses as provided to The Service Providers for providing service;
  • any of the information received under above clauses by The Service Providersfor processing, stored or processed under lawful contract or otherwise.

Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by the Service Providers or it’s affiliates directly from the customer or through the Service Providers’s online portals, mobile apps and electronic communications as also any information collected by the Service Providers’s server from the customer’s browser.

Purpose of Collection and Use of Personal Information

The Service Providers collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Service Providers or for a lawful purpose to comply with the applicable laws and regulations. The Service Providers shall not divulge any personal information collected from the customer, for cross selling or any other purposes.

The authenticity of the personal information provided by the customer shall not be the responsibility of the Service Providers.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Service Providers shall not be responsible for the same.

Disclosure of Personal Information

The personal information collected by the Service Providers shall not be disclosed to any other organization except:

  • where the disclosure has been agreed in a written contract or otherwise between the Service Providers and the customer;
  • where the disclosure has been agreed in a written contract or otherwise between the Service Providers and the customer;
  • where the Service Providers is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Service Providers shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Service Providers.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Service Providers shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Service Providers maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Service Providers ensures that its employees and affiliates respect the confidentiality of any personal information held by the Service Providers.

Contact Information

In order to address any discrepancies or grievances related to the personal information residing with the Service Providers, the customer may contact The Service Providers directly.

Notice of change

The Service Providers may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.

Cookie policy

The Service Providers’s digital platforms use various third party analytical tools. These tools use cookies which are downloaded to your device when you visit a website in order to provide a personalized browsing experience. Cookies are used for lots of tasks like remembering your preferences & settings, provide personalized browsing experience and analyze site operations. These cookies collect information about how users use a website, for instance, how often visited pages. All information collected by third party cookies is aggregated and anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. TheService Providers is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

Effective Date

30th September, 2016